Terms of Service
This website is managed by Seven Matcha Trading, a company based in the Ajman Free Zone, United Arab Emirates, operating under trade license number 35654. By accessing or using this website, you agree to comply with these terms and conditions. All products, content, and services provided on this website are offered by Seven Matcha in accordance with applicable regulations. For any inquiries or additional information, please feel free to contact us. Thank you for visiting Seven Matcha!
1. Acceptance of Terms
By accessing or using our site, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.
2. Products and Pricing
- All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.
- Prices are listed in UAE Dirhams (AED) and are subject to change without notice.
3. Order Acceptance
Your order is considered accepted when you receive a confirmation email from us. We reserve the right to cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.
4. Payment
Payments are processed securely through our designated payment processor. By providing your payment information, you confirm that you are authorized to use the payment method.
5. Shipping and Delivery
For each shipment, up to three delivery attempts will be made. If all three attempts fail due to consignee unavailability or order rejection, a full delivery charge will apply as a Return to Origin (RTO) fee.
RTO and returned orders are subject to delivery and put-away charges equivalent to the original delivery and pick-and-pack fee.
6. Returns and Refunds
We accept returns of unopened and unused matcha products within 14 days of delivery. To initiate a return, please contact our customer service team to receive a Return Authorization.
Returns of opened or used items are not accepted due to the perishable nature of the product.
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued back to the original payment method.
7. Intellectual Property
All content on the 7Matcha website, including text, graphics, logos, and images, is the property of 7Matcha and is protected by intellectual property laws. Unauthorized use is prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, 7Matcha shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
10. Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at: Email: sara@7matcha.co